Hi guys!
I have bought 2.5m energy for 3 days from tronsave.io yesterday, but till now just 1m arrived partially. At the time of purchase I am sure the energy was suppliable. 1 day passed and 1m energy is useless for me right now.
I have also checked their twitter, sadly hundred users only. Msg them, tagged them, no response…
Any idea?
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Contact their team I think they are having issues. I do not use their services so can’t say much
Hey @tronsave.io please clarify this 
Is so painful but iunderstand your frustration.
It’s concerning that you haven’t received the full 2.5 million TRX worth of energy you purchased on tronsave.io, especially since 1 million alone isn’t very useful.
Please have you try Contacting Tronsave Support directly, and also screenshot your current energy balance on the platform.
Hello, I would like to answer as follows. You have placed an order on the website tronsave.io with a volume of 2.5m and allow partial matching. Therefore, when there is any energy that satisfies the price you offer, it will be matched immediately. In your case, you need to use 2.5m at a time, you must not accept partial matching. At the moment, the demand is too high, so there is not much free energy and the price you placed is not higher than other orders, so it is not prioritized.
I understand but there has to be multiple warnings then, the energy total 2.5 million is getting useless for me. At the moment of this writing 2 full days passed just 1m arrived.
Useless…
By tomorrow, this 1m will start to melt down and I will never have the possibility to use 2.5m in one time…
Moreover, even if I did not select partially matching, I might not get the whole 2.5m in 3-5 days?
Further, I did not select the SUN at the time of purchase, your system has decided!
with the current market conditions it is difficult to get large amounts of energy unless the price is very high. if you use the api there are many options to suit your needs. if you buy via the web we show the instant matching of orders along with orderbooks for you to see the necessary prices. sorry for the bad experience.
well actually at the time of this writing, I just checked your platform, Here is the screenshot
If I bought from 55 SUN (which is 2 days before) and if the First in first out strcutre obeyed then this 115,729 energy must be delegated to me?
I check your platform time to time and I see there are 55 SUN in the order book many times even small or big. These have to be captured by my order, which is 2 days ago triggered?
just keep contacting them i am sure should be a delayed customer service
Please you have to write to tronsave.io with a copy of your purchase balance.
Please be patient but act fast
You must fill your receives energy for know exact energy available. Because 1 provider cant delegate 2 times.
In a few hours, my 3 day / 2.5m energy rental will start to melt down. Just 1m arrived till now in multiple parties… I could not use the service, and was completely dissatisfied.
Not sure when the left ~1.5m energy will arrive. Even when it arrives, it will not be useful for me.
Very, very bad experience…
@tronsave.io please try and rectify this.
@mehmetalidemirci sorry for your experience, is there any update on rest of the energy?
Contact support or something, don’t outrightly call it out to be a scam over a few glitches in their network that’s totally normal.
This is really unlike them to be honestly and I think you should email their support team, thank you
If you dont need that you can cancel it anytime. And let checking market condition before place order. We cant make sure all order can fullfill when demand so high and have lot another order with higher price.
Tronics,
Our left ~1.5m arrived at day 4. So basically, the service delivered 2.5m Energy as promised.
But;
Since we needed that energy in full format, we bought another 1.1 million within the process.
Overall, the service is not a scam but need to be built on more clear terms while buying.
My suggestion is that;
